Warranty on Vapes

When it comes to purchasing disposable vapes, many customers have questions regarding warranty and guarantee policies. At Vape and Puff, we aim to clarify these points to ensure transparency and enhance your shopping experience.

No Official Distributors or Brand Support in India

One of the primary reasons we cannot offer a warranty or guarantee on disposable vapes is the absence of official distributors or brand support in India. This lack of infrastructure makes it impossible for us to provide the kind of customer service and product assurance that you might expect from other consumer goods. As a result, we cannot guarantee the performance of these products after they leave our facility.

Limited Margins on Sales

It's essential to understand the financial dynamics of selling disposable vapes. After accounting for expenses, we typically earn only ₹100-200 on each vape sale. This slim profit margin means we cannot absorb losses of ₹1000 or more in case of a faulty vape. Therefore, offering a traditional warranty or guarantee is simply not feasible for our business model.

Our Solution: 50% Discount on Your Next Purchase

To address customer concerns about potential issues with disposable vapes, we’ve developed a compromise. If you encounter a problem with your vape, we can offer you a 50% discount on your next purchase. This way, both parties share the loss fairly, making it a win-win situation.

Importance of Unboxing Videos

To qualify for this 50% discount, it is imperative that you record an unboxing video every time your order arrives. As you unpack the product, please check for any issues while filming. This video serves as proof of the product’s condition upon delivery. Without this unboxing video, we will be unable to honor the 50% discount, as it helps us verify claims effectively.

Reporting Faults Promptly

If you experience any issues with your vape, it’s crucial to report them on the same day of delivery, accompanied by your unboxing video. Any claims made after this timeframe will be rejected. This policy helps us manage issues efficiently and ensures that we can assist you in a timely manner.

Conclusion

While we wish we could offer traditional warranties or guarantees on disposable vapes, the current market conditions in India make this impossible. By understanding our policies and following the guidelines for unboxing and reporting faults, you can ensure a smoother shopping experience. At Vape and Puff, we are committed to providing you with quality products and transparent service. Happy vaping!